{"id":32702,"date":"2026-10-07T18:13:08","date_gmt":"2026-10-07T16:13:08","guid":{"rendered":"https:\/\/eu.wedoback.com\/?page_id=32702"},"modified":"2026-10-07T18:37:26","modified_gmt":"2026-10-07T16:37:26","slug":"last-nights-backup-failed","status":"publish","type":"page","link":"https:\/\/eu.wedoback.com\/en\/guides\/what-to-do-if\/last-nights-backup-failed\/","title":{"rendered":"Last night&#8217;s backup failed"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32702\" class=\"elementor elementor-32702 elementor-31948\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5349b91 e-con-full wdb-g e-flex e-con e-parent\" data-id=\"5349b91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c20c77d e-con-full wdb-g-hero e-flex e-con e-parent\" data-id=\"c20c77d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f268107 e-con-full wdb-g-hero-in e-flex e-con e-parent\" data-id=\"f268107\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a951d9 elementor-widget elementor-widget-text-editor\" data-id=\"3a951d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-crumb\"><a href=\"\/en\/\">Home<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/\">Guides<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/what-to-do-if\/\">What to do if\u2026<\/a><\/p><p class=\"wdb-g-pill\" style=\"--pill:#e4572e\">What to do if\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58566b2 elementor-widget elementor-widget-heading\" data-id=\"58566b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Last night's backup failed<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ea9e1 elementor-widget elementor-widget-text-editor\" data-id=\"e4ea9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-lead\">A backup that fails for one night is not a disaster, it is a delay: the last clean copy is at least 48 hours old if the previous night&#8217;s succeeded. Several failures in a row are a protection incident: you look for the cause the same day, rather than simply acknowledging the alert.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7ba412 elementor-widget elementor-widget-text-editor\" data-id=\"c7ba412\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-meta\"><span>Updated <b>October 2026<\/b><\/span><span><b>3 min<\/b> read<\/span><span><b>5<\/b> sources cited<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56b5194 e-con-full wdb-g-body e-flex e-con e-parent\" data-id=\"56b5194\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ebade14 e-con-full wdb-g-grid e-flex e-con e-parent\" data-id=\"ebade14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-01e2ed5 e-con-full wdb-g-article e-flex e-con e-parent\" data-id=\"01e2ed5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-054a9db elementor-widget elementor-widget-text-editor\" data-id=\"054a9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-key\"><h2>Key points<\/h2><ul><li><strong>Read the error message<\/strong>, not just the red light: space, missing source, credentials, locked files, bandwidth, stopped agent.<\/li><li>A &#8220;successful&#8221; job may have copied an empty folder: <strong>look at the size copied<\/strong>.<\/li><li>Write down the date of the <strong>last success<\/strong> and tell the manager of the department concerned.<\/li><li><strong>Rerun after fixing the cause<\/strong>, then check the following night.<\/li><li>Three failures in a month on the same machine: change the configuration, not just press &#8220;retry&#8221;.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83b476b elementor-widget elementor-widget-text-editor\" data-id=\"83b476b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. Read the error, not just the red light<\/h2><p>The usual causes, in the order in which they appear:<\/p><table><thead><tr><th>Cause<\/th><th>Sign<\/th><th>Fix<\/th><\/tr><\/thead><tbody><tr><td><strong>No space left<\/strong> on the destination, or quota reached<\/td><td>Write error, retention getting shorter<\/td><td>Increase the volume, or knowingly shorten the history<\/td><\/tr><tr><td><strong>Source switched off<\/strong>, off the network, path changed<\/td><td>Drive letter or share renamed; job &#8220;successful&#8221; on an empty folder<\/td><td>Restore the source, correct the path, check the <strong>size<\/strong> copied<\/td><\/tr><tr><td><strong>Credentials rejected<\/strong><\/td><td>Service account password expired<\/td><td>Restore the account: otherwise every night will fail<\/td><\/tr><tr><td><strong>Locked files<\/strong> or database not quiesced<\/td><td>Partial copy<\/td><td>Use the method intended for open databases; a SQL database in this state cannot be restored cleanly<\/td><\/tr><tr><td><strong>Link too slow or cut<\/strong><\/td><td>Job interrupted at the end of the window<\/td><td>More efficient incremental backup, longer window, or less unnecessary data<\/td><\/tr><tr><td><strong>Agent stopped<\/strong> on the machine<\/td><td>Nothing sent<\/td><td>Restart the service, find out why it stopped<\/td><\/tr><\/tbody><\/table><p>The most misleading case is the green job on an empty folder. The ANSSI, France&#8217;s national cybersecurity agency, requires backups to be checked systematically, monitoring in particular for inconsistent data or file volumes, network slowdowns and configuration changes. A copied size that drops sharply from one night to the next deserves as much attention as a failure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7710e elementor-widget elementor-widget-text-editor\" data-id=\"4d7710e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>2. Know when the last success was<\/h2><p>It is the only date that matters for today&#8217;s <a href=\"\/en\/guides\/drp-bcp\/what-is-an-rpo\/\">RPO<\/a>. If it is more than a few days old, tell the person responsible for the department concerned. They are working without a safety net and need to know. Acknowledging the alert in the console without saying so is what turns an incident into data loss two weeks later.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e997d9 elementor-widget elementor-widget-text-editor\" data-id=\"1e997d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>3. Rerun after fixing the cause<\/h2><p>Run a manual job once the cause has been dealt with. Wait for it to finish. If the rerun fails, the cause is still there. The next morning, check the following night&#8217;s run: many &#8220;obvious&#8221; fixes do not survive the second pass.<\/p><p>A successful job proves that a copy was written, not that it can be restored. For a SQL Server database, Microsoft states that the backup verification command does not check the structure of the data it contains. The ANSSI requires backups to be tested regularly, with a written restore procedure; NIST also recommends testing backups to ensure that files can be recovered without errors. After a backup incident, a test restore of a file or a database is the best check. See <a href=\"\/en\/guides\/backup\/how-to-test-a-backup\/\">How do you test that a backup works?<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb7656d elementor-widget elementor-widget-text-editor\" data-id=\"cb7656d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>4. If it keeps happening<\/h2><p>Three failures in a month on the same machine: the scope, the bandwidth or the product is unsuitable. Change a setting (exclude a huge, useless folder, split the job, increase storage) rather than just rerunning it by hand every Monday.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64c9271 elementor-widget elementor-widget-text-editor\" data-id=\"64c9271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Morning checklist<\/h2><ul><li>Have all of last night&#8217;s jobs finished, and not just &#8220;not in error&#8221;?<\/li><li>Is the size copied consistent with that of previous nights?<\/li><li>Is the last-success date for each critical machine less than 24 hours old?<\/li><li>Have the alerts been read by a named person, and not just received?<\/li><li>Does the remaining space on the destination cover the planned retention?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f7596 elementor-widget elementor-widget-text-editor\" data-id=\"46f7596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-brand\"><h2>At WeDoBack<\/h2><p>24\/7 monitoring covers the backups and sends an alert when a backup does not complete. The alert is the start of this page, not the end. With <a href=\"\/en\/integral-offer\/\">INTEGRAL<\/a>, two hours of support per month can be used to deal with the cause. With <a href=\"\/en\/smart-offer\/\">SMART<\/a>, support is billed per intervention: the failure remains visible to the customer in the console, and it is up to the customer to read it. Support can be reached on +33 9 72 50 78 28, from 9:00 to 13:00 and from 14:00 to 17:30 (Paris time). To size storage, the published rule of thumb is the current volume multiplied by three, then an adjustment after a week of use: a volume that is too tight shows up as failing jobs or a shrinking retention. The encryption key, held by the customer, plays no part in an upload failure: if the job fails, the remote copy has simply not been updated.<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Call +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/en\/integral-offer\/\">Discover the INTEGRAL offer<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be10eb0 elementor-widget elementor-widget-text-editor\" data-id=\"be10eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-faq\"><h2>Frequently asked questions<\/h2><details><summary>Is one failed night serious?<\/summary><p>Rarely, if the previous night succeeded and the cause is fixed during the day. The risk lies in accumulation: each failed night increases the amount of work that would be lost in a disaster. Beyond a few days, it is an incident to report to management.<\/p><\/details><details><summary>Is a &#8220;successful&#8221; status enough to prove that a backup is good?<\/summary><p>No. The ANSSI, France&#8217;s national cybersecurity agency, requires backups to be checked systematically, in particular for inconsistent data volumes, and restore tests to be run regularly. For SQL Server, Microsoft states that verifying a backup does not check the structure of the data it contains: only an actual restore, followed by a consistency check, proves it.<\/p><\/details><details><summary>Who should monitor backup alerts?<\/summary><p>A named person, with a deputy for holidays. An alert that lands in a shared mailbox that nobody reads is the same as no alert at all. Also decide who informs management when the last success goes beyond a threshold agreed in advance.<\/p><\/details><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82bf5bd elementor-widget elementor-widget-text-editor\" data-id=\"82bf5bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Further reading<\/h2><div class=\"wdb-g-related\"><a href=\"\/en\/guides\/backup\/how-to-test-a-backup\/\"><small>IT backup<\/small>How do you test that a backup works?<\/a><a href=\"\/en\/guides\/backup\/is-your-business-really-protected\/\"><small>IT backup<\/small>How can you tell if a company is really protected?<\/a><a href=\"\/en\/guides\/drp-bcp\/what-is-an-rpo\/\"><small>DRP and BCP<\/small>What is an RPO?<\/a><a href=\"\/en\/guides\/what-to-do-if\/my-server-is-down\/\"><small>What to do if\u2026<\/small>My server is down: what should I do?<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db54f1 elementor-widget elementor-widget-text-editor\" data-id=\"3db54f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-sources\"><h2>Sources<\/h2><p class=\"wdb-g-src-date\">Documents consulted in October 2026.<\/p><ol><li><a href=\"https:\/\/messervices.cyber.gouv.fr\/documents-guides\/anssi_fondamentaux_sauvegarde_systemes_dinformation_v1.1.pdf\" target=\"_blank\" rel=\"noopener\">Information system backup \u2013 The fundamentals (ANSSI-BP-100, v1.1, 27 November 2025, in French)<\/a> \u2014 ANSSI (French agency)<\/li><li><a href=\"https:\/\/www.enisa.europa.eu\/publications\/cybersecurity-guide-for-smes\" target=\"_blank\" rel=\"noopener\">Cybersecurity guide for SMEs (June 2021)<\/a> \u2014 ENISA<\/li><li><a href=\"https:\/\/learn.microsoft.com\/en-us\/sql\/t-sql\/statements\/restore-statements-verifyonly-transact-sql?view=sql-server-ver17\" target=\"_blank\" rel=\"noopener\">RESTORE VERIFYONLY (Transact-SQL)<\/a> \u2014 Microsoft Learn<\/li><li><a href=\"https:\/\/nvlpubs.nist.gov\/nistpubs\/legacy\/sp\/nistspecialpublication800-34r1.pdf\" target=\"_blank\" rel=\"noopener\">SP 800-34 Rev. 1, Contingency Planning Guide for Federal Information Systems<\/a> \u2014 NIST<\/li><li><a href=\"https:\/\/www.wedoback.com\/offres-et-tarifs\/\" target=\"_blank\" rel=\"noopener\">Offers and prices<\/a> \u2014 WeDoBack<\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27578e0 e-con-full wdb-g-aside e-flex e-con e-parent\" data-id=\"27578e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-287ac29 elementor-widget elementor-widget-text-editor\" data-id=\"287ac29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<nav class=\"wdb-g-toc\" aria-label=\"Table of contents\"><p>On this page<\/p><ol><\/ol><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfc2c8 elementor-widget elementor-widget-text-editor\" data-id=\"0cfc2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-card wdb-g-card-urgent\"><h3>Need help now?<\/h3><p>Do not restore anything until you have identified a clean copy. We can guide you.<\/p><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Call +33 9 72 50 78 28<\/a><a class=\"wdb-g-tel\" href=\"\/en\/contact\/\">or write to us<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4465777 e-con-full wdb-g-cta e-flex e-con e-parent\" data-id=\"4465777\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b70edcd e-con-full wdb-g-cta-in e-flex e-con e-parent\" data-id=\"b70edcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13cadc2 elementor-widget elementor-widget-text-editor\" data-id=\"13cadc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Dealing with an incident right now?<\/h2><p>Our teams help you identify the right copy and restore it, Monday to Friday, 9 am to 1 pm and 2 pm to 5:30 pm (Paris time).<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Call +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/en\/contact\/\">Write to the team<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":32685,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Failed backup: causes and what to do next | WeDoBack","_seopress_titles_desc":"One failed night can be caught up. Several failed nights wipe out your stated RPO. 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