{"id":32856,"date":"2026-10-07T18:13:11","date_gmt":"2026-10-07T16:13:11","guid":{"rendered":"https:\/\/eu.wedoback.com\/?page_id=32856"},"modified":"2026-10-08T11:30:42","modified_gmt":"2026-10-08T09:30:42","slug":"o-que-fazer-se","status":"publish","type":"page","link":"https:\/\/eu.wedoback.com\/pt-pt\/guias\/o-que-fazer-se\/","title":{"rendered":"O que fazer se\u2026: as medidas certas em caso de incidente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32856\" class=\"elementor elementor-32856 elementor-31892\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7254f35 e-con-full wdb-g e-flex e-con e-parent\" data-id=\"7254f35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-70d9b1f e-con-full wdb-g-hero e-flex e-con e-parent\" data-id=\"70d9b1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eadc80a e-con-full wdb-g-hero-in wdb-g-hero-split e-flex e-con e-parent\" data-id=\"eadc80a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2453591 e-con-full wdb-g-hero-txt e-flex e-con e-parent\" data-id=\"2453591\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb33801 elementor-widget elementor-widget-text-editor\" data-id=\"cb33801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-crumb\"><a href=\"\/pt-pt\/\">In\u00edcio<\/a><span>\u203a<\/span><a href=\"\/pt-pt\/guias\/\">Guias<\/a><\/p><p class=\"wdb-g-pill\" style=\"--pill:#e4572e\">6 guias<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532934f elementor-widget elementor-widget-heading\" data-id=\"532934f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">O que fazer se\u2026: as medidas certas em caso de incidente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dce7b5 elementor-widget elementor-widget-text-editor\" data-id=\"9dce7b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-lead\">Servidor em baixo, ransomware, ficheiro desaparecido, caixa de correio esvaziada: os passos pela ordem certa, antes de restaurar o que quer que seja.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4288e34 elementor-widget elementor-widget-text-editor\" data-id=\"4288e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-hero-img\"><img src=\"\/wp-content\/uploads\/2026\/10\/wdb-guides-hero-que-faire-si.webp\" width=\"414\" height=\"482\" alt=\"Servidor em alerta substitu\u00eddo por um servidor de recupera\u00e7\u00e3o\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce2363f e-con-full wdb-g-sec e-flex e-con e-parent\" data-id=\"ce2363f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9231a7a elementor-widget elementor-widget-text-editor\" data-id=\"9231a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-cards\" style=\"--pill:#e4572e\"><a href=\"\/pt-pt\/guias\/o-que-fazer-se\/servidor-em-baixo\/\"><b>O meu servidor foi abaixo: o que fazer?<\/b><span>Isole a avaria, verifique os dados, encontre o \u00faltimo ponto de restauro s\u00e3o, restaure e decida depois se este servidor deve entrar no PRD.<\/span><\/a><a href=\"\/pt-pt\/guias\/o-que-fazer-se\/ransomware-ativado\/\"><b>Um ransomware acabou de ser ativado<\/b><span>Desligue da rede as m\u00e1quinas afetadas, n\u00e3o pague de imediato, n\u00e3o formate e procure uma c\u00f3pia de seguran\u00e7a anterior \u00e0 intrus\u00e3o.<\/span><\/a><a href=\"\/pt-pt\/guias\/o-que-fazer-se\/ficheiro-desaparecido\/\"><b>Um ficheiro ou uma pasta desapareceu<\/b><span>Procure primeiro na reciclagem e nas vers\u00f5es locais e, depois, restaure o ponto de c\u00f3pia de seguran\u00e7a mais recente que ainda contenha o ficheiro intacto.<\/span><\/a><a href=\"\/pt-pt\/guias\/o-que-fazer-se\/caixa-de-correio-pirateada\/\"><b>Uma caixa de correio foi esvaziada ou pirateada<\/b><span>Revogue primeiro as sess\u00f5es e os reencaminhamentos e restaure depois a caixa numa data anterior ao esvaziamento. Sem travar a fuga, restaurar \u00e9 in\u00fatil.<\/span><\/a><a href=\"\/pt-pt\/guias\/o-que-fazer-se\/nas-nao-responde\/\"><b>O NAS deixou de responder<\/b><span>Distinga um NAS inacess\u00edvel de um NAS cujos discos avariaram. Restaure a partir da c\u00f3pia externa, e n\u00e3o a partir do RAID do mesmo equipamento.<\/span><\/a><a href=\"\/pt-pt\/guias\/o-que-fazer-se\/copia-de-seguranca-falhou\/\"><b>A c\u00f3pia de seguran\u00e7a desta noite falhou<\/b><span>Uma noite de falha recupera-se. V\u00e1rias noites de falha anulam o RPO anunciado. Corrija a causa no pr\u00f3prio dia e verifique no dia seguinte.<\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c295e83 elementor-widget elementor-widget-text-editor\" data-id=\"c295e83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"height:48px\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff91917 e-con-full wdb-g-cta e-flex e-con e-parent\" data-id=\"ff91917\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a8995ba e-con-full wdb-g-cta-in e-flex e-con e-parent\" data-id=\"a8995ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-075bf8c elementor-widget elementor-widget-text-editor\" data-id=\"075bf8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Um incidente em curso?<\/h2><p>As nossas equipas ajudam-no a identificar a c\u00f3pia certa e a restaurar, de segunda a sexta-feira, das 9h00 \u00e0s 13h00 e das 14h00 \u00e0s 17h30.<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Ligar para +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/pt-pt\/contacto\/\">Escrever \u00e0 equipa<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":32837,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"O que fazer se\u2026: medidas em caso de incidente | WeDoBack","_seopress_titles_desc":"Servidor em baixo, ransomware, ficheiro desaparecido, caixa de correio esvaziada: os passos pela ordem certa, antes de restaurar seja o que for.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"https:\/\/www.wedoback.com\/wp-content\/uploads\/sites\/6\/2026\/10\/wdb-og-que-faire-si.jpg","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"https:\/\/www.wedoback.com\/wp-content\/uploads\/sites\/6\/2026\/10\/wdb-og-que-faire-si.jpg","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-32856","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/pages\/32856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=32856"}],"version-history":[{"count":1,"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/pages\/32856\/revisions"}],"predecessor-version":[{"id":34390,"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/pages\/32856\/revisions\/34390"}],"up":[{"embeddable":true,"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/pages\/32837"}],"wp:attachment":[{"href":"https:\/\/eu.wedoback.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=32856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}